みにべろ
"This is not a place where hard-working people are rewarded." This time, our family, along with a few others, gathered for a homecoming visit. Since my parents don't go out much, I decided to take them to Harazuru Onsen and booked a hotel. Harazuru Onsen has hot spring components similar to Matsubara Onsen, making your skin smooth. We will be staying with a total of 7 people in 3 rooms. The hotel's exterior may look old, but the staff, including the parking attendant, and the customer service are very pleasant. The outdoor baths are truly amazing. However, there was one major issue—the rooms were terrible. The room itself was fine, but it reeked of cigarette smoke. We had booked a non-smoking room, but apparently, this hotel does not have separate smoking and non-smoking rooms. They claimed to handle non-smoking guests by deodorizing the room, but it didn't seem to work. Despite the cold weather, we had to open the windows and turn on the air conditioner to try to freshen up the air, but the air conditioner emitted a musty smell. We ended up having to use the shower in the room's bath area to try to deodorize and warm up the room. In the end, we had to have the children sleep in a different room. The dinner was served in a private room that was thankfully not smelly, and the hospitality of the attendant was excellent. The food was decent for a hotel priced at around 15,000 yen per night with dishes like appetizers, sashimi, sukiyaki, shrimp, mountain vegetables, grilled fish, salt-grilled chicken, burdock rice, etc. The burdock rice was especially delicious and reminded us of Fukuoka. The breakfast buffet was also enjoyable in a private area. Despite the great service from most of the staff, the condition of the rooms and cleanliness need improvement. It's a shame that such a fantastic service is overshadowed by the poor room quality. I hope they address this issue. Although it's an old hotel, I would consider staying here again if the rooms were better. That was our experience at this hotel. Thank you for the meal!"